ADRIAN LENTON

Customer Operations Manager

With over 15 years at In2itive, Adrian manages all the day to day operations and is usually the first person our clients turn to when they want to find out how to do something different, new or better. Adrian manages all matters relating to the day to day operations of our client systems including procedural matters, and overseeing all first line support and client training. 

Responsibilities

• Telephone and email support to clients

• Helping clients get the most from their systems through administrative and operational support

• Understanding the emerging needs of clients and translating these into a set of deliverables

When not at work...

Adrian is sports mad and will usually be found playing or watching any and all sports, especially football, golf and cricket.

 GARY STONE

Technical Director

Gary is ‘The Hub’ of our software applications and our underlying IT infrastructure. Gary has over 30 years’ experience in designing, delivering and operating mission critical software and management information solutions including time served with HM Royal Corps of Signals and Cambridgeshire Police Force. He has also worked in SE Asia and Europe for major companies such as Siemens, Comsys, Alcatel and Baker Perkins. Gary’s background is rooted firmly in software development, systems analysis and telecommunications with awards in Science, Modelling with Mathematics, Living with Technology and Telecommunications. He provides authority, experience and direction on anything and everything technical. Now in his 17th year at In2itive we believe that he’s settling in quite well!

Responsibilities

• Software and infrastructure architecture and design

• Scoping and designing new software features and functionality

• Managing his software development team

• Following industry developments and collaborating on the development of global e-learning standards

When not at work...

Gary is a keen amateur astronomer, so on clear dark nights he can usually be found scanning the night skies trying to discover new galaxies. When he’s not scanning the dark skies he’ll be scanning the world wide web for his next telescope upgrade.

DARREN HUMBER

Managing Director

Now in his 13th year with In2itive, Darren oversees all aspects of running the business with a particular focus on business development with new and existing clients. Darren has 25 years’ experience selling, managing, implementing and supporting complex technology, infrastructure, software and service solutions with clients' such as BT, Nokia and The University of Law. Darren holds an Honours degree in electronics specialising in telecommunications and test analysis. So whilst his passion is for people and business development, he has an in depth understanding of how things work, how to get the best out of things and how to overcome problems.

Responsibilities

• Understanding the objectives and business drivers of potential clients

• Understanding the evolutionary needs of current clients

• Managing contracts, commercial matters, vendors and service level arrangements

• Overseeing all aspects of running In2itive

When not at work...

Darren enjoys sports and the outdoors and will most often be found falling off his mountain bike on a variety of forest trails around the country. He’s also been a keen angler since the age of 10. So when he needs to switch off and think about 'nothing at all' then he’ll be found (or not) beside a lake somewhere.